Last updated: March 2024
1. Free Trial Period
We offer a free trial period for all new customers. We encourage you to thoroughly test our service during this period to ensure it meets your needs before making a purchase.
2. Refund Eligibility
We offer refunds under the following circumstances:
- Service is completely non-functional within 24 hours of purchase
- Technical issues that we cannot resolve within 48 hours
- Billing errors or duplicate charges
3. Refund Process
To request a refund:
- Contact our support team within 24 hours of purchase
- Provide your order number and reason for refund
- Allow up to 5-7 business days for processing
4. Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions active for more than 24 hours
- Services cancelled after the refund period
- Services terminated due to policy violations
5. Payment Method
Refunds will be processed to the original payment method used for the purchase. Processing time may vary depending on your payment provider.
6. Contact Us
If you have any questions about our refund policy, please contact us at:
- Email: support@miixstreamplus.com
- Telegram: @miixstreamplus